Six powerful tools built into your helspot account — use them anytime, directly from your dashboard
Setting up your responsible gaming limits on helspot takes less than two minutes
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1Log in to your helspot account — head to helspot Login and sign in with your registered email and password.
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2Go to Account Settings — click your profile icon in the top right corner of the helspot dashboard and select "Responsible Gaming" from the dropdown menu.
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3Choose your tool — select Deposit Limits, Loss Limits, Session Time, Cooling-Off, Self-Exclusion, or Reality Check Alerts from the Responsible Gaming panel.
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4Set your parameters — enter your preferred limit amounts or time periods. All reductions take effect immediately. Increases require a 24-hour review period.
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5Confirm and save — helspot will send a confirmation to your registered email address. Your limits are now active and will be enforced automatically every time you play.
Answer these questions honestly. If you find yourself saying "yes" to more than two or three of them, it may be time to use helspot's responsible gaming tools or seek professional support.
Recognising the signs early makes a big difference — for yourself and for the people around you
🚫 Understanding Self-Exclusion on helspot
Self-exclusion is a formal request to helspot to suspend your account and prevent you from accessing the platform for a defined period. It is the strongest tool available to players who feel their gaming is becoming unmanageable, and helspot takes every self-exclusion request extremely seriously.
When you submit a self-exclusion request on helspot, the following happens immediately:
- Your helspot account is suspended and access is blocked;
- All pending bonus offers, free spins, and promotional communications are cancelled;
- helspot's marketing systems are updated to remove you from all promotional lists;
- Your account balance at the time of exclusion will be secured and available for withdrawal after your exclusion period ends;
- helspot will make reasonable efforts to prevent re-registration under the same identity during the exclusion period.
Self-exclusion periods on helspot start at a minimum of 6 months and can extend to 1 year, 2 years, 5 years, or permanent exclusion. We strongly recommend choosing the longest period that feels right for your situation — shorter periods can be extended at any time, but cannot be shortened once active.
🇵🇭 PAGCOR and Responsible Gaming in the Philippines
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary gaming regulatory body in the Philippines and operates within a framework that emphasises player protection and responsible gaming. PAGCOR's responsible gaming guidelines form an important part of the context within which helspot operates.
PAGCOR's responsible gaming programme includes a national self-exclusion registry that covers land-based casinos and, within its regulatory context, online gaming platforms. Filipino players who wish to exclude themselves from gaming across multiple platforms — not just helspot — are encouraged to explore PAGCOR's self-exclusion options through PAGCOR's official channels.
helspot supports the broader PAGCOR responsible gaming framework and cooperates with regulatory directives aimed at protecting Filipino players, particularly those who may be experiencing problem gambling behaviours.
🆘 Professional Help and Support Resources in the Philippines
If you or someone you know in the Philippines is struggling with problem gambling, the following types of support are available. helspot encourages all players to seek professional help when needed — there is absolutely no stigma in reaching out.
- PAGCOR Responsible Gaming Hotline: PAGCOR operates a responsible gaming hotline for players seeking guidance and self-exclusion assistance. Contact PAGCOR directly through their official website for current contact details.
- National Centre for Mental Health (NCMH), Mandaluyong City: The NCMH provides mental health services including counselling for behavioural addictions. Filipino players in Metro Manila can access outpatient services at the NCMH campus.
- Department of Health (DOH) mental health helplines: The DOH operates mental health support lines for Filipinos nationwide. Calls are confidential and free of charge from most Philippine networks.
- Gamblers Anonymous Philippines: GA groups exist in several Philippine cities including Manila, Cebu, and Davao. These peer support groups follow the internationally proven 12-step model and offer regular meetings in Filipino and English.
- Your local barangay health centre: Many barangay health centres can provide referrals to mental health professionals and community support services relevant to problem gambling and addiction.
👨👩👧 Protecting Minors — 21+ Strict Enforcement
Under Philippine gaming law and PAGCOR context requirements, online casino gaming is strictly limited to individuals aged 21 years and above. helspot enforces this requirement rigorously at every stage of the player journey:
- Registration: Players must declare their date of birth during account creation. Any declared age below 21 will result in immediate registration rejection;
- KYC verification: All players are required to submit a valid Philippine government-issued ID confirming their age before any withdrawal can be processed. Accounts where age cannot be verified will be suspended;
- Parental controls: helspot strongly encourages parents and guardians to use device-level parental control software to prevent minors from accessing gaming websites. Most smartphones, tablets, and computers include built-in parental controls accessible through device settings;
- Reporting: If you believe a minor is accessing helspot, contact our 24/7 support team immediately. We will investigate and take immediate action.
📋 helspot's Responsible Gaming Policy Commitments
helspot publicly commits to the following responsible gaming standards across all of its operations in the Philippines:
- Never marketing gaming as a way to make money or solve financial difficulties;
- Never targeting marketing communications at individuals who have self-excluded or at vulnerable demographics;
- Always providing clear, accessible responsible gaming tools to every registered player;
- Training all customer support agents to recognise and appropriately respond to signs of problem gambling;
- Conducting regular responsible gaming audits of our platform tools and processes;
- Supporting national and industry-level responsible gaming initiatives in the Philippines;
- Maintaining 21+ age verification as a non-negotiable requirement for all accounts.
Responsible gaming is at the heart of everything we do. Log in to your helspot account today to set your limits, check your gaming history, or activate a cooling-off period. Strictly 21+ only.